Refund Policy

Tarini Fashion Jewellery wants to ensure your satisfaction with your fashion jewellery. This Refund Policy explains how to return or exchange items purchased on our website, https://www.TheTarini.com

If the product you receive is in bad condition or the packaging shows signs of tampering or damage before delivery, please refuse to accept the package. You must take a video and 2 photos of the package and submit it via e-mail at thenextpagegroup@gmail.com or WhatsApp at (-----) within 24 hours of delivery.  After reviewing the evidence, we will dispatch a replacement product to you at no additional cost.

Return or Exchange or Cancellation:

• You can return or exchange an item within 48 hours of receiving the product, subject to the following conditions: 
• The item is unworn and in its original packaging with all tags attached.
• The item will be exchanged if damaged in transit or if the wrong product is received, and we will cover the shipping charges in both cases, as long as the item is not damaged or altered in any way.
• We reserve the right to decline a refund if the delivered goods are undamaged and meet the specifications of your order, or if we determine that the return request is not valid and is based on false claims.
• Refund will be issued to the same payment method used for the original transaction within 5-7 days of receiving the returned goods.
• You have a valid proof of purchase (e.g., order confirmation email or text message).

Please note the following terms regarding cancellations:

• Cancellations are only accepted if the request is made before the order is dispatched or shipped. Once the order has been dispatched or shipped, no cancellations can be made.
• Special festival occasion offer products are not eligible for cancellation.
• If you cancel the order after payment is made, a 2% payment processing charge will be deducted. If the goods have already been shipped, both side shipping charges will also be deducted. The refund will be processed within 5-7 days of receiving the returned goods.

Return Process:

1. Contact Us: Initiate a return or exchange request by contacting our customer service team at (mobile number) or thenextpagegroup@gmail.com within 48 hours.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Safe Return: Pack the item securely in its original packaging and include the RMA number on the return label. Ship the item back to the address provided. 
• We recommend using a trackable shipping method with proof of delivery.
• You are responsible for the cost of return shipping unless the item is incorrect, damaged, or defective. 

Processing Refunds:

• Once we receive your returned item and verify that it meets the return criteria, we will process your refund within 7 business days.
• Refunds cannot be transferred to any other payment method. Refunds will be issued to the original payment method used for the purchase.
• For orders paid through Cash on delivery (COD)/ Pay on delivery (POD) to the delivery partner via UPI/ Debit Card/ Credit Card/ Wallet transaction, only store credits will be provided.

Customer Support:

If you have any questions about our return policy, please don't hesitate to contact us at thenextpagegroup@gmail.com We are here to help!

• This Refund Policy is subject to change without notice.
• It is recommended to consult the latest version of the policy on the website before making a purchase.
• Consider including a link to your Terms of Service, which may outline additional information about order cancellations or limitations of liability.